I absolutely loved the elegant decor of the hotel, with its beautiful furnishings and grand atmosphere. It made me feel like I was staying in a luxurious palace. The hotel's general areas were spacious and well-maintained, providing plenty of comfortable seating areas for me to relax. Plus, the hotel was easily accessible for someone like me, a senior woman, with no long walks or stairs to climb.

The only thing I would ask for a better vacation for senior people is for the children working there to be a bit more attentive and considerate. Sometimes they seemed a bit too busy or preoccupied to provide the level of service I would expect.

We thouroughly enjoyed our stay. When we notified the hotel staff that our room was too warm and the thermostat was unresponsive, they rectified the problem within 15 minutes.

There was nothing that I did not like at the Grand Park.

Stayed here for shopping, everything was excellent, I enjoyed great and fantastic location to the harbour area. The booked room was exceptionally large and huge with a view on the surrounding mountain ranges. Location: the hotel was just off a shopping mall and restaurants, and a big shopping complex. And it's not too far from Cocoro, ate there once or twice.

The rooms at Grand Park Otaru were totally comfy and convenient! The free WiFi and laptop-friendly workspaces were a big plus for us tech-savvy guests. And wow, the sea view from most rooms really set the perfect mood. Plus, having a flat-screen TV and fridge in every room was a nice touch.

The only thing I personally didn't love was the showers with tub combinations. But hey, that's just my preference.

Staff was so accomodating, very friendly and went out of their way to help us.

Soundproof room with nice facilities and big bed. Next to a train station, convenient.

The oceanic view from the room was absolutely mesmerizing. Being located next to Otaru-Chikko station made it incredibly convenient for exploring the area. The hotel had everything I needed, from a mall, ATMs, food courts, to even a KFC and McDonald's nearby. The room itself was spacious and luxurious, exceeding my expectations. The freezing highball and freezing beer at the bay lounge on the 2nd floor were a must-try. I highly recommend this hotel for its ideal location, stunning views, and excellent facilities.

The service from the staff and the convience to shopping and train station. Being in a mall made shopping easy and access to restaurants a breeze.

Being American, we would have preferred a softer bed.

This place is in a great location, right next to a major train station and in between two shopping malls. The convenience is unbeatable! The staff here speak perfect English and are wonderfully helpful. They provide excellent service, making sure all our needs were met. The room amenities were top-notch, including ironing facilities, heating, air conditioning, tea and coffee facilities. The in-room safe was a nice touch for added security. The hotel also offers free Wi-Fi and luggage storage, which made our stay even more convenient.

I can't think of any negative aspects about this hotel. We would highly recommend it to anyone looking for outstanding service, comfort, and convenience.

Great staff with service mind and good English. Very convenient to go to town for sightseeing. The hotel is attached to Otaruchikko JR station and outlet mall where u can eat and shop. Room is spacious and clean. Love it and recommend it.

Bed is not so steady... It's spring based so it's not so firm when u turn.

I had a great time at this hotel. The room I stayed in was very spacious and had a beautiful ocean view. The staff were very professional, friendly, and helpful. They even spoke perfect English! I also enjoyed the delicious buffet breakfast and dinner. The hotel's location was convenient, with a covered walkway from the nearby train station and a good selection of shops in the connected mall.

All was good.

Located out of town centre in middle of major shopping complex. Lovely marina views from room. Parking under building at ¥1000 per day

Room is quite big with beautiful view of the ocean, nice and clean. Around 10 minutes drive to Otaru Canal. Good location too.

Some staff 's English is poor and there is communication problem.

Marvellous and fantastic location to a historic canal. Very polite and polite staff of the hotel;)))

I recently stayed at a hotel in a great location near a mall that is open from 10 am to 8 pm. The hotel is situated in the vibrant Otaru main area, making it convenient for exploring the city center and its attractions. The staff provided excellent service, ensuring that my stay was comfortable. The rooms were spacious with a nice view of the Nihonkai, adding to the overall pleasant experience. Additionally, the breakfast offered a good variety without overwhelming with too much seafood.

All was fine.